White papers
Azzurri and their partners share their expert opinions and knowledge on a wide range of technology topics
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We regularly add new resources to this site, so feel free to visit us again. Once you have registered you will also have access to other useful documents such as analyst reports and written and video case studies.
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Decision makers' guide: developing a Bring You Own Device (BYOD) strategy
PDF/Adobe Acrobat - 243 KB
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Three areas stand out within the contact centre where integration can have significant impact on contact centre performance - integration within the organisation, integration across channels and integration of systems and processes.
PDF/Adobe Acrobat - 159 KB
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Part 2 of a series of three guides looking at the Contact Centre of the Future. This guide examines how empowered agents will help increase customer satisfaction and boost your contact centres' effectiveness.
PDF/Adobe Acrobat - 136 KB
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Part 1 of a series of three guides looking at the Contact Centre of the Future. This guide explores the evolution of your customers and how their changing profile, expectations and demands will dictate the strategy and success of your business.
PDF/Adobe Acrobat - 131 KB
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Part 3 of a series of three guides looking at the Contact Centre of the Future. This guide outlines the technologies in today's and tomorrow's contact centres and looks at how they are changing evolving.
PDF/Adobe Acrobat - 183 KB
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This high-level guide will help boost your understanding of FMC. It will explain what it is, illustrate why you should consider FMC, give examples of who can benefi t from using it and advise on how you can go about implementing the right FMC solution for your organisation.
PDF/Adobe Acrobat - 295 KB
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Managing mobile connectivity used to be simple, but now there's so much more to consider. Get strategic about mobility management and it can provide a tremendous competitive advantage for any organisation.
PDF/Adobe Acrobat - 536 KB
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Managed Print Services (MPS) are increasingly gaining momentum, as organisations look to take control of their printing and imaging environments, drive down costs, increase productivity and make a positive environmental impact.
PDF/Adobe Acrobat - 203 KB
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Ultimately, IT leaders must manage and support email and other apps on an array of personal and enterprise-issued mobile devices across multiple platforms. But choosing and implementing an MDM solution from the crowded marketplace is tough. This guide highlights five key steps to help you minimise risk and make the right MDM choice.
PDF/Adobe Acrobat - 185 KB
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Mobility is still at the forefront of many organisations’ IT strategy. A corporate mobile policy is an effective tool to help organisations achieve true business agility, without compromising cost control, security, compliance or productivity.
PDF/Adobe Acrobat - 1077 KB